How secure is your data?

  cloud backupData stored is backed up on to multiple storage servers at our data centres in the UK ensuring your data is fully protected. Our network is protected by enterprise-grade firewalls ensuring that once your data is on our servers only the people you want to access your data can.

Files stored on our servers are encrypted, using military grade, AES-256 encryption, so in the very unlikely event that someone compromised our data storage and stole any data it would be meaningless. This storage encryption is done by our web service on receipt of the file, rather than by the Desktop Sync Software on your PC to allow you to be able to, e.g. view files through the web portal, to download the unencrypted files directly from the web portal etc.

The encryption you can use between the Desktop software and our servers is a separate process – more similar to the SSL connection you use when sending data to and from your online bank. User’s data can only be accessed by being logged in as the user, except where it is shared publicly when it is visible to everyone through the sharing portal.

We have strict processes in place to ensure that the team cannot access customer data stored. We can close an account if the customer violates copyright regulations by publicly sharing data that they do not own, but data stored privately is private and cannot be accessed by staff.

Data is stored on multiple RAID 6 volumes over multiple data centres located across London, below you can find their respective details and accreditations:

1. Interxion:
• Tier 2 data centre
• Holds ISO 27001:2005
• Interxion reports a 99.999% availability
• You can view the London data centre specification at: http://www.interxion.com/Data-Centres/London

2. GS2:
• Tier 1 purpose built data centre
• GS2 hold ISO. 9001, ISO 14001 and ISO 27001
• You can view the full London data centre specification at: http://www.globalswitch.com/locations/london/